Digital Downloads

Below are screenshots showing the stages of downloading an Experiential Tool to your iPhone. This was done on an iPhone 7 with software version 13.2

The starting point for the screenshots below is a completed order on an iPhone. Be sure to select the DOWNLOAD link instead of the PRODUCT link... otherwise you will be taken back to the product page you just completed your order from.

Your iPhone will likely ask if you would like to download the audio mp3 file to your phone. Select 'Download' to continue.

Beside the 'Address' bar, should show the download icon with a progress bar indicating your iPhone is downloading the file to your phone.

Once downloaded to your phone, the download icon should show something that looks like a speech bubble beneath it with the filename of the mp3 audio, with a magnifying glass next to it. Click either the filename or the magnifying glass to go to the downloaded file on your phone.

The above image shows the media player on your phone and the filename of the mp3 audio at the top of the screen. Play and Pause controls should be visible. The icon at the bottom left, a square with an arrow pointing upwards out of the square is the 'Sharing' icon. Click that to move the file or share the file to a different device - please note the New Earth Seal of Integrity before sharing with anyone who hasn't purchased the tool. 

The above image shows the downloaded mp3 audio file in the 'Downloads' folder. 

The above image shows the 'Downloads' folder in the iPhone's 'Files' Application. 

Below are screenshots showing the stages of downloading an Experiential Tool to your Android smart phone. The starting point is a completed order on an Android. Be sure to select the DOWNLOAD link instead of the PRODUCT link... otherwise you will be taken back to the product page you just completed your order from.

Your Android will likely ask if you would like to download the audio mp3 file to your phone. Choose where you would like to download the file(s) to:

You may be presented various applications to download the files with. In our testing, this resulted in the files being saved in multiple locations:

After a successful download, the completed file should show in a ribbon at the bottom of the screen with an icon with a tick beside it:

Once downloaded to your phone, click on the filename of the downloaded file to open the media player. The media player should open with controls for playback:

Depending on the location you chose to download files to, they should show up within that saved location. This is where you would return to on your phone to listen to the audio without having to download the file again:

Below is a screenshot of the website page you should be shown upon completion of your order. This contains the Download links to begin the transfer of the Experiential Tools to your device:

1. Product Link: Shows a link to the product you just purchased. These links will NOT trigger a download. This will just take you back to the page you just came from.
2. Remaining Downloads: Shows the number of downloads per file still remaining. The starting count is three (3). This does not mean you only get three times to play each file. See below for information on Streaming vs Downloading.
3. DOWNLOAD LINKS: Links here will trigger a download to your computer / device.

Important Note:

We recommend using a computer (not phone or tablet) to download your tools, session & webinar recordings unless you are 'tech savvy'. You can then transfer the downloaded MP3 file once it’s downloaded to your media player / device. If you are 'tech savvy', some smartphone devices allow downloading directly. Make sure you have the minimum  smartphone version and software revisions before attempting download. See details here.

Streaming vs Downloading:

A Streaming file is something where you need an internet connection to watch or listen to the file, as the file lives or is stored on the host server. An example is Youtube - you must visit Youtube's website to watch or listen to a video each time you choose to engage. A Download is different. The file is downloaded or transferred to your computer or device. Once downloaded, the file is saved on your device. You can play them as many times as you like. You are in control. There is no need to download the files more than once. The download limit described above only limits the number of times you can save or transfer the file from our server to your device - it does not limit the number of times you can listen to the file once you have it on your device.

Download Links Sent by Email:

If you are having an issue with the Download link displayed on the website, like the screenshot above, the second method your Digital Download is available is via an email we sent immediately upon your purchase order being 'Completed'. You should have received a separate email with your invoice details and download links. If you did not receive this email, please check your SPAM folder first, then email us by replying to this email. We will resend it. Please note sometimes a security filter is triggered by our payment processing service, such as a mismatch between your billing address and the IP address detected. This could delay the receipt of this email.

Backup Method to Access Digital Downloads:

1. Go to your Account on the Transcend The Matrix website here
2. Login using your email address as the username and the password you chose during your purchase (if you forgot your password, go here)
3. Select ‘Downloads’ to view, access and download your experiential tools. Note the same downloadlimits apply