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The instructions to reset your password are sent to the email address you provided. If you did not receive the email, please check your spam folder as well
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Your username will typically be your email address.
Resetting Your Password
Once you provide the email address for your login, you'll be sent an email with a confirmation link - you'll want to click that link as it confirms that you were the one requesting a password reset.
Clicking that link will direct you to a page to enter a new password. The system will recommend one for you, but you can type your own in. Once done, login with your new password.
Difficulty Resetting your Password?
If you experience difficulty in resetting your password, likely the email address or username is different or incorrect. Please email us at firstname.lastname@example.org and we'll get you sorted.
Make sure to use the same email address used to purchase a product or register previously. The most common issue is an incorrect or different email address used. Many people have multiple email addresses these days and it's difficult to keep track of them all...